Experience Cloud portals your users will actually use
We design experiences with clear information architecture, permissions, and integrations to back-office systems.
Book solution consultationWhat this solution is—in plain language
Answer: Experience Cloud is Salesforce’s digital experiences layer for customer, partner, and employee portals—valuable when self-service deflects volume and needs secure sharing of CRM-backed data.
Entity focus: Community, Partner portal, Self-service, Sharing architecture.
Definition
Experience Cloud builds branded sites on Salesforce data with membership, roles, and content designed for external users.
Business outcomes
- Lower contact volume
- Faster partner onboarding
- Improved transparency for customers
Implementation process
- IA + roles. Navigation and permission model designed for external users.
- Templates. Reusable components for common flows and knowledge.
- Integrations. Secure access to cases, orders, and documents as needed.
- Launch readiness. Moderation, support, and analytics for adoption.
FAQs
What is the biggest risk in Experience Cloud programs?
Overly complex sharing and guest access patterns. We prioritize least privilege, clear membership rules, and testable security scenarios.
Can Experience Cloud support B2B partners?
Yes—partner communities commonly include deal registration, knowledge, and case collaboration patterns integrated to Sales and Service Cloud.